Frequently Asked Questions

  • Which health funds are covered?

    AHM, ACA Health Benefits Funds,Australian Unity, Medibank, GU Health, Cessnock & District Health Benefits Fund,CUA Health,Defence Health,GMHBA (Includes Frank Insurance & Budget Direct), GMF Health,HBF, Health Care Insurance Limited, Pty Ltd,Health Insurance Fund (HIF) WA , Latrobe Health Services (Federation Health), Mildura District Hospital Fund, Navy Health Fund, Nurses & Midwives Health Pty Ltd, Onemedifund , Peoplecare Health Insurance, Phoenix Health Fund, Queensland Country Health Fund Ltd, Railway & Transport Health Fund Ltd, Reserve Bank Health Society Ltd, St Luke’s Health, Teacher’s Federation Health, Teacher’s Union Health, Transport Health,Westfund, CBHS, ANZ Health Insurance, AXA, Bank SA, BUPA, Cardmember Health  Insurance Plan, HBA, Health Cover Direct, Mutual Community, St George Health Project, National Mutual Health Insurance, Previously MBF + MBFAlliances: NRMA,SGIC Health (SA),SGIO Health (WA), NIB, The Doctors Health Fund, Australian Unity, GU Health,  List as of 1.12.17

    • How regularly should I get a massage treatment?

      It depends on how much strain you put on your body through physical activity. Ideally, getting a treatment once a fortnight would be optimal so we can monitor your progress and stop any serious injuries from eventuating. If you do less physical activity, once a month would work just as well.

    • I haven't had a massage before, what should I expect? I don't feel comfortable lying half naked on a table

      Your therapist is a trained professional and is there to make you feel as comfortable as possible for the entirety of your session! If at any stage you feel uncomfortable, please let the therapist know immediately.

      During the initial treatment, the therapist will ask you some questions so as to get an idea of your medical history and whatever problem areas you may want to focus on. During the treatment, if you feel the pressure is too deep or too light, again, let them know – communication is key! Any feedback we receive will be carefully considered and will not be taken as an offence.

      We’ll also cover areas that are not getting treatment with towels. Please make sure to wear underwear, and of course all ‘private’ areas are covered at all times!

    • What performance benefits does kinesiology tape have?

      Kinesiology tape (such as Rocktape) provides neurosensory feedback so that pain or discomfort is eliminated or at least reduced. This then helps to activate the neuromuscular response and activate the muscles. For sports in particular, it can help to assist muscle contraction and endurance.

    • How does kinesiology tape benefit injury rehabilitation?

      Kinesiology tape helps with fluid movement by the elastic recoil of the tape ‘lifting’ the skin, which increases the space underneath to allow for lymphatic drainage. Your lymphatic system is a whole-body system that helps with moving fluids into and out of the muscles.

      The lymphatic system sits just under the skin so when you put the tape on, it helps to clear an area of swelling which will then decrease pain. Increased lymphatic drainage helps with tissue healing which, in turn, helps speed up the healing process.

      You can wear it in the shower and while sleeping so it provides constant therapeutic treatment.

    • When should I consider kinesiology tape as treatment?

      You can apply kinesiology tape as soon as you being to feel pain. Kinesiology tape works better when applied before icing the injured area – cooler skin will not allow the glue to adhere as well.

      This treatment works just as well with everyday bumps and bruises and not just for sports-related injuries.

      Use tape for 3 days at a time for best results, but make sure to tell your massage therapist if the pain persists.

    • Do you have EFTPOS?

      Yes we do! We accept Visa & Mastercard. We also take cash payments.